FREQUENTLY ASKED QUESTIONS
If you have a question about something that does not appear here, please send us an email.
Do all of our tours go ahead, regardless of numbers?
Yes. We will not cancel a tour if even just one person is booked to go.
How large are your group numbers?
We cap our groups at 20. We think that any more than 20 makes it hard to get to know and spend time with everyone on the tour.
Do you need travel insurance?
Yes. Everyone booking a tour with us is required to take out a policy that must include the costs of medical and repatriation in the event of a serious accident or illness. But not only does travel insurance cover you for any issues that my happen while you are overseas, most policies cover you in the instance an injury or life circumstance prevents you from going on the tour in the months leading up to departure. Not all policies are the same so be sure to check that cycling in the mountains is covered and always ask for a copy of the Diclaimer Statement so you can be sure the policy is right for you before signing on the dotted line.
What is our cancellation policy?
Our policy is different depending on the tour. For our Tour de France tours, you can secure a spot months in advance of the route being announced with a 100% fully refundable $500 deposit. Once the route is announced and we send you our itinerary you have 7 days to advise us if you wish to withdraw from the tour and we will refund your deposit in full. If you do not contact us within this time frame we will assume you are attending and then your deposit and all subsequent payments become non-refuandable. This is because during the Tour de France period accommodation venues and services are in high demand and we must secure rooms and other tour related services months in advance. Most providers will not refund us if we cancel therefor we are unable to offer one to you. Thank you for your understanding.
For all other tours, you will have a designated date on your deposit invoice from when your fees become non-refundable. We set this date per the cut off date set by our service providers. These are our terms. They are non negotiable. If your insurance provider will not refund you, contact us to discuss your options.
How much support is provided while I am out on the bike?
We have 1 or 2 support vans and up to 3 guides / domestiques on the bikes with you each day. The vans are stocked with the following items:
Coke, water, electrolyte, gels, bananas, biscuits, lollies, chips, sunscreen, spare tubes, tyres, multitools, track pumps etc.
How will I know where to go each day on the rides?
At dinner each night our tour leader will announce the ride details for the following day. This will include all the regroup points, the lunch stop and any sections of the ride that we think you need to be made extra aware of. We also have lots of staff and vans on the road to make sure you don't drop too far off the back or take a wrong turn. We pride ourselves on making safety our number one priority. Don't be afraid to approach the tour leader after dinner if you still have any questions.
Is bike hire included as part of my tour package?
No. It is assumed you will be bringing your own bike unless you enquire directly about hiring one through us or to ask us to source one for you (within Australia).
Can I hire a bike from you?
Yes, but only on our European tours. We can put you in touch with a rental company if you want to hire one for our Australian tours and also pick it up and drop it off for you. However, you will need to make the arragements yourself as we cannot guarantee the condition or oversee the maintenance of bikes from an outside source.
What gearing will I need on my bike?
For tours in the mountains we recommend a 50/34 on the front and 11/32 on the back.What clothing will I need to bring?
A detailed packing list is provided in one of the newsletters you will receive leading up to your tour. There is also another more comprehensive list for overseas travellers in the handbook sent out with your final itinerary.
What training do I need to do?
If you are booking one of our tours based in the mountains then you will need to be an accomplished rider with a good level of fitness if you are going to enjoy yourself! We will send out a training "guide" in the first newsletter to help provide a guide of what you should be doing to properly prepare for your trip. If you don't mind riding up mountains but aren't sure if you can do it day after day across 10-12 days then perhaps send us an email to see if the tour you're thinking of booking is right for you.
What level of accommodation do we stay in?
The list of inclusions will tell you the type of accommodation we stay in however, you can be assured we stay in premium hotels in great locations or great cycling hotels and chalets with facilities that cater to riders and groups. We choose to stay in chalets in Luchon and Bourg to provide that true cultural experience in the small towns and villages close to the climbs. Our houses in Luchon are a 300 year old villa and her smaller, younger sister in the same complex on the main street of town that has been in the same family since it was built in the 1700s. Our chalets in Bourg d'Oisans are modern ski chalets also right in the middle of town. Staying in the chalets also helps create that family road trip vibe within our groups as we get to relax in our own lounge rooms and kitchen areas and sit in the gardens or on the deck of an afternoon enjoying a beer or wine together.
Can I bring my non-riding partner?
Sure thing. Your partner is welcome to ride in the van each day while you are out on the bike or stay in town and relax. We do not arrange separate activities for non-riding partners but if they are happy to do either of the above they will still be every bit a part of the group as we will all be eating breakfast and dinner together each day and experiencing the same amazing scenery the riders do.
Can I bring my small child or baby?
On certain chalet based tours, yes. As long as you bring a nanny or carer who will look after your child every day while you are out riding then we can arrange a separate chalet that will accommodate you all as a family. We have arranged this for previous clients on our Tour de France tours and everyone had a ball. Email us to ask if the tour you're thinking of booking is suitable.
How much luggage can I bring?
Please limit your luggage to your bike bag, a suitcase and a backpack.
Will I be picked up before and after the tour?
Yes, We have a group pick up and drop off day, time and area for all members joining a tour. You will be provided with this information once you have confirmed your booking. We do not pick up from various hotels around town as negotiating our big vehicles with trailers down small one way streets originally built for a horse and cart is not an option.
Will I need my passport on the tour?
Yes, you will need to provide your passport to a lot of the hotels we stay in, especially in Italy and Spain.
What else do I need to do?
When you arrive on the first day you will be asked to read and sign a waiver form which basically states that you will listen to the guides and the ride briefs, take appropriate care on the bike each day, obey the road rules, wear a helmet at all times, treat your fellow tour members kindly, treat the hire bikes with respect and pay any fees and charges applicable if you damage or lose a bike. You can ask us for a copy of the waiver at any time prior to your departure.